The Grievance redressal mechanism of an organization is the gauge to measure its efficiency and effectiveness as it provides important feedback on the working of the Organization. The main purpose of a Grievance Policy is to place an appropriate mechanism whereby the Customer who believe(s) that he/ she has been wronged by any act of the Company is afforded a fair opportunity to redress his/ her Grievance. For details, please Click here

  • For List of Officers handling Public / Staff Grievance Click here
  • For List of Nodal officers for Ombudsman Centres Click here
  • For Head Office Committee meetings – Details and Data Click here

Please Click here for Archived Grievance Redressal Policy